Son of Rand shop
Policies and Procedures
Return and Cancellation Policy
Returns of original and unused merchandise are accepted within 7 days of receipt of your order for store credit or a refund with a 20% restocking fee. Please make sure that items are insured and well packed on their way back to us. If an item is not received in good and unused condition, a restocking fee may apply.
Return shipping costs are the responsibility of the customer and exchanges will incur additional shipping charges. *All returns must be approved in advance by Son of Rand.
Please ship via insured, certified US mail or UPS to:
Son of Rand shop
101 E. North Loop Blvd.
Austin, Texas 78751
*Returns may also be made in person at our headquarters The Commune within 7 days of shipping order date. Please email studio@sonofrand.com to schedule drop-off.
Order cancellations can be made within 48 hours of purchase if the order has not been shipped. Please contact studio@sonofrand.com
If your items appear damaged upon arrival, please take photos of the items, packing materials, and box and forward to studio@sonofrand.com. Please hold onto all shipping materials in compliance with any investigation our customer service team may conduct.
